Terms and Conditions
Terms and Conditions
Access to this website and the information provided about the products and
services (“Product” and “Services”) offered by Gold Line Telemanagement Inc.
(Gold Line) are subject to the following Terms and Conditions. By visiting this
website (Website”) You (“You” or the “User”) accept these Terms and Conditions
incorporated herein by reference, and agree to be bound by them. If You do
not agree to these terms, then please do not use the Gold Line Website. Gold
Line reserves the right to change or amend these Term and Conditions or the
the Term and Conditions on this Website. The amended Terms and Conditions
Please note that additional terms and conditions shall apply to the specific
Product or Service that you purchase from Gold Line. To view the terms and
conditions of the GLSIP Services, please view END USER SIP TRUNK AGREEMENT.
1. INTELLECTUAL PROPERTY RIGHTS
(a) Intellectual Property Rights. The Products and Services and any information
and content including but not limited to any software programs, music,
sound, photographs, video, graphic or other materials available on or through
the Website (collectively, the "Contents") are owned by Gold Line and/or its
licensors and are protected by applicable domestic and international copyrights,
trademarks, service marks, patents or other proprietary rights and
laws. You are strictly prohibited from and shall not record, copy, distribute,
publish, perform, modify, download, transmit, transfer, sell, license, reproduce,
create derivative works from or based upon, distribute, post, publicly display,
frame, link, or in any other way exploit any portion of the Contents, in whole or
in part. Any rights not expressly granted to You are reserved. Any violation of
copyright laws may result in severe civil and criminal penalties. Violators will
be prosecuted to the maximum extent possible.
(b) Limited License. Gold Line grants You a limited license to use the Contents
only as permitted herein and subject to these Terms and Conditions. As a
condition of your use of the Contents, You agree not to use the Contents for
any purpose that is unlawful or prohibited by these Terms and Conditions.
The Contents are provided for personal use only. Any unauthorized commercial
use of the Contents, or the resale of the Contents, is expressly prohibited.
You also agrees to abide by all applicable local, provincial, federal, state,
national and international laws and regulations and is solely responsible for
all acts or omissions that occur under your account or password, including
the content of your transmissions through the Contents used.
(c) Theft or Unauthorized Use of Products and Service. You shall not use or
obtain the Products or Service in any manner that is contrary to or avoids
Gold Line policies and procedures, including in an illegal or improper manner.
You shall notify us immediately, in writing or by calling our customer support
line, if you become aware at any time that a Product or Service is stolen, fraudulently
used or otherwise being used in an unauthorized manner. When you
call or write, you must provide your account number and a detailed description
of the circumstances of the fraudulent use or unauthorized use of the
Product or Service. Failure to do so in a timely manner may result in the
disconnection of your Product or Service and additional charges to You. Until
such time as we receive notice of the theft, fraudulent use or unauthorized
use, you will be liable for all stolen, fraudulent or unauthorized use of the Product
or Service. Gold Line reserves all of its rights at law and equity to proceed
against anyone who uses the Products or Services illegally or improperly.
(d) Prohibitions. You agree that You will not alter, modify, adapt, create derivative
works, translate, deface, decompile, disassemble or Reverse Engineer the
Contents, or attempt to do so, or permit, acquiesce, authorize or encourage
any other party to do the same. For the purpose of this Agreement, “Reverse
Engineer” includes any act of reverse engineering, translating, disassembling,
decompiling, decrypting or deconstructing (including any aspect of “dumping
of RAM/ROM or persistent storage”, “cable or wireless link sniffing”, or “black
box” reverse engineering) data, software (including interfaces, protocols and
any other data included in or used in conjunction with programs that may or
may not technically be considered software code), service, or hardware or any
method or process of obtaining or converting any information, data or software
from one form into a human-readable form.
(e) Geographical and Other Restrictions. Gold Line may, from time to time,
based on local laws or otherwise, update these Terms and Conditions to provide
limitations on the countries and/or carrier networks in or on which the
Contents may be installed and/or used.
2. USE OF THE WEBSITE
(a) Third-Party Content and Websites. The Website may contain links to websites
that are not owned or controlled by Gold Line. Gold Line assumes no
responsibility for the content, privacy policies, or other practices of third-party
websites. You are encouraged to read the terms and other policies of such
websites. By using the Website, You agree that Gold Line shall not be liable in
any manner due to your use of any third-party contents or website. In addition,
Gold Line will not and cannot censor or edit the content of any third-party
site. By using the Website, You expressly relieve Gold Line from any and all
liability arising from your use of any third-party website.
(b) Transmission of Personal Data. You acknowledge and agree that by providing
Gold Line with any personal or proprietary user information through the
Website, You consent to the transmission of such personal or proprietary
user information over international borders as necessary for processing in
accordance with Gold Line's standard business practices. You should be
aware that linked websites may contain transmission of personal data provisions
that differ from the provisions provided herein. Gold Line is not responsible
for such provisions, and expressly disclaims any and all liability related to
(c) Nature of Content. The Website is not intended for use by children under
the age of 13.
(d) Use of "Cookie" File Features. Gold Line reserves the right to store information
on a user's computer in the form of a "cookie" or similar file for purposes
of modifying the Website to reflect users' preferences. The Gold Line Privacy
(e) Downloads. All Content (including software, if any) that is made available
to view and/or download in connection with this site, excluding Content
and/or software that may be made available by end-users through a communication
service, is owned by and is the copyrighted work of Gold Line and/or
its suppliers and licensors and is protected by copyright laws and international
treaty provisions. Your use of the Software is governed by the terms of the
software license agreement, if any, which accompanies or is included with the
Software ("License Agreement"). You may not install or use any Software that
is accompanied by or includes a License Agreement unless You first agree to
the License Agreement terms. In the event that any Software is not accompanied
by a license agreement, it shall be governed by these terms and conditions.
You further agree that You will not download any content or software
without complying with all applicable use controls, laws and regulations, and
You warrant that You will not download any content or software where such
downloading is prohibited by local laws.
(f) Use of Personal Contact Information Provided. Gold Line may use the personal
contact information collected from You (such as email address, telephone
number of postal address) to contact You for customer service and
survey purposes. We may also use your contact information to send You
marketing or promotional materials. You may opt out of receiving promotional
and/or marketing materials by following the “Unsubscribe” link once You
receive the first such communication from Gold Line.
3. DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY; INDEMNIFICATION
(a) General. By using the Website and the Contents (including, without limitation
and as previously defined, the Products and Services), You expressly
agree that such use is at your sole risk. The Website and the Contents are provided
on an "AS IS" and "as available" basis. Neither Gold Line nor its affiliated
entities nor each of their respective officers, directors, employees, agents,
third-party content providers, designers, contractors, distributors, merchants,
sponsors, licensors or the like (collectively, "Affiliates") warrant that use of the
Website or Contents will be uninterrupted or error-free or free from viruses,
security breaches or the like. Neither Gold Line nor its Affiliates warrant the
accuracy, integrity or completeness of the Contents offered for sale on the
Website. Gold Line makes no representation or warranty that the Contents in
this Website are legal, appropriate or available for use in all geographic locations.
Those who choose to access this Website do so at their own risk and
are responsible for compliance with any and all local laws, if and to the extent
such local laws are applicable.
(b) GOLD LINE AND ITS AFFILIATES DO NOT MAKE ANY WARRANTIES OF
ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION,
WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, WITH
RESPECT TO THE CONTENTS (INCLUDING WITHOUT LIMITATION THE
PRODUCTS AND SERVICES SOLD THROUGH THE WEBSITE). YOU
EXPRESSLY AGREE THAT THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE
OF THE WEBSITE AND THE ACCURACY OR COMPLETENESS
OF THE CONTENT OR DATA MADE AVAILABLE VIA THE WEBSITE IS
ASSUMED SOLELY BY YOU.
(c) NEITHER GOLD LINE NOR ITS AFFILIATESSHALL BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF THE USE OF OR INABILITY TO USE THE WEBSITE, EVEN IF
SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(d) GOLD LINE’S TOTAL LIABILITY TO YOU PURSUANT TO THE TERM OF
THIS AGREEMENT SHALL BE$100.
(e) THIS LIMITATION ON LIABILITY INCLUDES, BUT IS NOT LIMITED TO, THE
TRANSMISSION OF ANY VIRUSES WHICH MAY INFECT A USER'S EQUIPMENT,
FAILURE OF MECHANICAL OR ELECTRONIC EQUIPMENT OR
LINES, TELEPHONE OR OTHER INTERCONNECT PROBLEMS (e.g.,
YOU CANNOT ACCESS YOUR INTERNET SERVICE PROVIDER), UNAUTHORIZED
ACCESS, THEFT, OPERATOR ERRORS, STRIKES OR OTHER LABOUR
PROBLEMS OR ANY FORCE MAJEURE. GOLD LINE CANNOT AND DOES NOT
GUARANTEE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO THE
(f) WITHOUT WAIVING THE EXCLUSIVE GOVERNING LAW CLAUSE BELOW,
SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES
OR LIMITATIONS OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY
TO YOU. IN SUCH JURISDICTIONS, THE LIABILITY OF GOLD LINE AND ITS
AFFILIATES SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY
(g) Indemnity. You agree to defend, indemnify and hold harmless Gold Line and
its Affiliates from and against any and all claims, damages, obligations, losses,
liabilities, costs or debt, and expenses (including but not limited to attorney's
fees) arising from: (i) your use of and access to the Website or Contents; (ii)
your violation of any term of these Terms and Conditions; (iii) your violation of
any third party right, including without limitation any copyright, property, or
privacy right. These defense and indemnification obligations will survive these
Terms and Conditions and your use of the Contents or Website.
4. GENERAL TERMS
(a) Notices. Notices by Gold Line to You may be given by means of a general
posting at the Website. Notices (including questions, complaints, or legal notices)
by You may be given by electronic messages or conventional mail, as
follows: (i) Electronic mail (e-mail) must be sent to customersupport@glsip.
com ; (ii) Mail and courier deliveries must be sent to: Gold Line Telemanagement,
Inc., 300 Allstate Parkway, Markham, Ontario L3R 0P2, Canada.
(b) Written Agreement. These Terms and Conditions constitute a written agreement
between You and Gold Line. A printed version of these Terms and Conditions,
and of any notice given in electronic form related to this agreement, shall
be admissible in judicial or administrative proceedings to the same extent, and
subject to the same restrictions, as other business contracts, documents, or
records originally generated and maintained in printed form. Furthermore, You
hereby waive any and all defenses You may have based on the electronic form
of these Terms and Conditions and the lack of signing by the parties hereto to
execute these Terms and Conditions.
(c) Entire Agreement. These Terms and Conditions constitute the entire agreement
between You and Gold Line related to this Website and the Contents.
These Terms and Conditions supersede all prior written, oral, or electronic
agreements between You and Gold Line relating to this Website.
(d) Limitation of Cause of Action. You and Gold Line agree that regardless of
any statute or law to the contrary, any cause of action arising out of or related
to the Contents must commence within one (1) year after the cause of action
arose or be forever barred.
(e) Ability to Accept Terms and Conditions. You affirm that You are either more
than 18 years of age, or an emancipated minor, or possess legal parental or
guardian consent, and are fully able and competent to enter into the terms, conditions,
obligations, affirmations, representations, and warranties set forth in
these Terms and Conditions, and to abide by and comply with these Terms and
Conditions. In any case, You affirm that You are over the age of 13, as this Website
is not intended for children under 13. If You are under 13 years of age, then
please do not use this Website.
(f) Assignment. You may not assign your rights and obligations hereunder.
However, Gold Line’s rights and obligations are fully assignable.
(g) Modifications. Gold Line has the right to modify these Terms and Conditions
and any policies affecting the Website. Any modification is effective immediately
upon posting to the Website. Your continued use of the Website shall be
conclusively deemed an acceptance of all such modification(s). Your only right
with respect to any dissatisfaction with any modifications made pursuant to
this provision, or any policies or practices of Gold Line in providing the Website,
including without limitation (i) any change in the Contents, or (ii) any change in
the amount or type of fees associated with the Products or Services, is to
cancel your subscription in accordance herewith. Gold Line has the right to
modify, suspend or discontinue the Website or any portion thereof at any time.
Gold Line may also impose limits on certain features, Products or Services or
restrict your access to parts or all of the Website without notice or liability.
(h) Waiver and Severability. The failure of either party to exercise or enforce any
right or provision of these Terms and Conditions shall not constitute a waiver of
such right or provision. If any part of this agreement is determined to be invalid
or unenforceable pursuant to applicable law including, but not limited to, the
warranty disclaimers and liability limitations set forth above, then the invalid or
unenforceable provision will be deemed superseded by a valid, enforceable provision
that most closely matches the intent of the original provision and the
remainder of these Terms and Conditions shall continue in full force and effect.
and third party networks to transmit voice and other communications. Gold
Line is not liable for any lack of privacy which may be experienced with regard
to the Products or Services. Notwithstanding the foregoing, it is Gold Line’s
policy to respect the privacy or our customers, please click on the "Privacy
Policy" hypertext link located at the bottom of our Web pages to view our policy.
(j) Violations. Gold Line reserves the right to seek all remedies available at law
and in equity for violations of these Terms and Conditions, including but not
limited to the right to block access from a particular Internet address to the
Website. Gold Line reserves all of its rights at law and equity to proceed against
anyone who uses the Services illegally or improperly.
(k) Survival. The provisions of this Agreement relating to indemnification, limitations
on liability, warranty limitations and disclaimers, resolution of disputes,
billings and your obligation to pay for the Products or Services provided and
any additional usage charges, shall survive the termination of the Agreement
and the termination of the Services.
(l) Arbitration Other than any dispute that qualifies for small claims court, any
dispute or disagreement of any kind between You and Gold Line shall be
resolved by binding arbitration in accordance with the laws of the province of
Ontario and the Arbitration Act (Ontario), which is deemed to be incorporated
by reference into this clause, as modified or supplemented under this Section.
The arbitration tribunal shall consist of one arbitrator. The decision of the tribunal
shall be final and binding and no appeal shall lie therefrom. The tribunal
shall have the power to order one party to contribute to the reasonable costs
and expenses of the other party, or to pay all or any portion of the costs of the
arbitration, as the panel determines in its discretion. Note however, that before
You take a dispute to arbitration or to small claims court, You must first contact
our Customer Care Department representative at the customer service
number on your Gold Line invoice for the Products or Services, or write to us at
the following address and give us an opportunity to resolve the dispute: Gold
Line Telemanagement, Inc., 300 Allstate Parkway, Markham, ON L3R 0P2,
Attention: Legal Department. You must describe your dispute and provide Gold
Line with any supporting documentation. Likewise, if Gold Line has a dispute
with You, it will notify You by letter sent to your billing address and attempt to
resolve it before pursuing litigation or arbitration.
(m) Governing Law/Forum Selection. These Terms and Conditions are governed
by the laws of the Province of Ontario to contracts made and performed
solely in the Province of Ontario, without regard to conflict of laws principles.
Gold Line is committed to the highest quality of service and customer satisfaction.
Customer concerns are handled by our trained customer service personnel,
in accordance with the following process
- Customer calls into the Gold Line call center and
- speaks with a first level customer service representative ("CSR").
- The issue is handled by the first level CSR.
- If the issue is not resolved by the end of the call
or needs further internal processing, an internal ticket is created and forwarded
to the appropriate department for further resolution. Customer is given a timeline
for the resolution at that time.
- If first level customer care is not able to resolve
the issue or forward to an appropriate department or if the customer is not
satisfied with the resolution given, customer is given the option to speak with a
team leader (second level CSR).
- If the second level CSR resolution is not satisfactory
to the customer they will be given the option to speak with a team manager
or 3rd level CSR for further resolution.
- In the event that customer is still not satisfied,
they will be referred to the "Legal" page on the Gold Line website where they can
find a link to the Commissioner for Complaints for Telecommunications Services
(CCTS) website and will also be given the CCTS phone number.
CCTS is an independent agency whose mandate is to resolve complaints of
individual and small business customers about their telecommunications
services. If you have a complaint about your telephone, wireless, or Internet
service, you must first try to resolve it directly with your service provider. If you
have done so and have been unable to reach a satisfactory resolution, CCTS
may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or
call toll-free at 1-888-221-1687.
© 2019 Gold Line Telemanagement, Inc. All Rights Reserved