GLCloudConnect is the enterprise arm of the Group of Gold Line (GL), an international service provider and technology integrator that offers cloud and telecom solutions as well as value added services and professional solutions for small and medium sized businesses, enterprise partners and clients.

Over the last several years GL has made significant investments in the infrastructure, tools and personnel necessary to provide a unique portfolio of scalable telecom, data center, digital media, managed print and professional services solutions.

Headquartered in Markham, Ontario and with over 250 employees nationally, GL has evolved into a pioneering technology company with a mission of “Connecting you to what matters”.

GLCCaaS

GLCCaaS is an all-IP, unified contact center suite that includes ACD, IVR, CTI, outbound dialing, call recording, and administrative tools. GLCCaaS supports telephone, videophone, email, voicemail and web chat. Based on Enghouse Interactive’s patented IP call center technology. It's all-in-one platform streamlines operations, speeds implementation, and reduces integration, management, and maintenance costs, which ultimately provides an enhanced customer care experience.

GLPBX

GLPBX provides you with the most robust phone service available to support all of your business requirements. Take advantage of the opportunity to reduce your costs and focus on growing your business. Remove yourself from the day-to-day management and administration of a premise-based service. Relieve yourself from the hassles of upgrading and expanding to keep up with changes to your operation. Choose from a range of features and options designed to simplify your world.

GLCSR

GLCSR (Tele Resolve Inc.) contact center was established in 1997. It has grown over the years adapting and changing to meet the requirements of our customers. Staffed 24/7, GLCSR Agents service clients in over 8 languages and support a variety of multi-media interactions from voice calls, emails, chat and Facebook requests. GLCSR provides customer service for a wide range of products and external companies, taking customer relationships to heart, and delivering constant communication to our clients to ensure established KPIs and SLAs are met throughout our engagements.                                   

GLPD

A suite of automated outbound calling capabilities designed to meet the requirements of all your outbound campaigns. GLPD services have been extended to customers of varing sizes in Canada and the US. The GLPD solution suite offers a full range of embedded features to enable you to optimize your valuable agent resources and maximize your return on investment.

GLEE

GL Employee Experience (GLEE) is designed to drive a more efficient, intuitive and collaborative experience for employees to consume materials in any format, from any device, anytime, anywhere.
GLEE will be your foundation for employee digital collaboration. By leveraging chat, email, and text features as an extension of the “personal portal”, GLEE will streamline and simplify, creating a mobile-friendly, personalized experience that increases efficiency, engagement and collaboration.                                                                                                                                                                                                                                                     

Tel: +1.905.762.5004
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Toll Free: 1.877.363.9090
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